Privacy Policy

This Privacy Policy outlines how Pink Casino ("we", "us", "our") collects, uses, stores, and protects your personal information when you access and use our website and related online casino services. We are committed to ensuring the privacy, confidentiality, and security of your personal data in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

1. Data Controller Information

Pink Casino is operated by LeoVegas Gaming PLC, a company registered in Malta with company number C59314 and registered address at Level 7, The Plaza Business Centre, Bisazza Street, Sliema, SLM1640, Malta. For data protection matters, we can be contacted at [email protected] or via the contact details provided on our website.

2. Personal Data We Collect

We collect and process personal data that you provide when registering for an account, using our services, or contacting us. This includes, but is not limited to, your name, date of birth, contact information (such as email address and telephone number), residential address, identity documents, payment details, account activity data, and technical information such as IP address, device type, browser information, and usage logs. We may also collect information from third parties, such as identity verification and fraud prevention agencies, as required by law.

3. Purpose and Legal Basis for Processing Data

Your personal data is processed for the following purposes: to verify your identity and age, to manage your account, to process transactions and payments, to comply with legal and regulatory obligations (including anti-money laundering and responsible gambling requirements), to detect and prevent fraud or other unlawful activities, to provide customer support, to send you service-related communications, and to improve our services. The legal bases for processing your data include the performance of a contract, legal obligations, legitimate interests, and, where applicable, your consent.

4. How We Share Your Information

We may share your personal data with trusted third parties, including payment service providers, identity verification agencies, regulatory authorities, marketing partners (where you have consented), and technology service providers who assist in operating our website and services. Data may also be disclosed to law enforcement or regulatory bodies when required by law or to protect our legal rights. All third parties are contractually obliged to handle your data securely and in compliance with applicable data protection legislation.

5. Data Transfers Outside the UK

Your personal data may be transferred to and processed in countries outside the United Kingdom. When such transfers occur, we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the UK authorities or other lawful transfer mechanisms.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying legal, regulatory, accounting, or reporting requirements. The retention period will depend on factors such as the nature of your relationship with us, legal obligations, and our legitimate business interests. When your data is no longer required, it will be securely deleted or anonymized.

7. Your Rights

As a data subject under UK data protection law, you have the following rights in relation to your personal data:

• The right to access the personal data we hold about you
• The right to request rectification of inaccurate or incomplete data
• The right to request erasure of your data where there is no legal basis for its continued processing
• The right to restrict or object to the processing of your data in certain circumstances
• The right to data portability, allowing you to obtain and reuse your data for your own purposes
• The right to withdraw consent where processing is based on your consent; this does not affect the lawfulness of processing prior to withdrawal
• The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been violated

8. Security Measures

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures include encryption, secure storage, access controls, regular security assessments, and employee training. While we strive to ensure the security of your data, no system can be guaranteed as completely secure.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your user experience, provide essential site functionality, and collect information about your usage patterns. For more information about the types of cookies we use and your choices regarding their management, please refer to our Cookie Policy available on our website.

10. Automated Decision-Making

In certain circumstances, we may use automated decision-making or profiling to comply with legal requirements, such as anti-money laundering checks or to detect fraudulent activity. You have the right to request human intervention and to express your point of view concerning any automated decisions that affect you significantly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. Any material changes will be notified to you through our website or by other appropriate means. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact our Data Protection Officer at [email protected] or through the contact options provided on our website. We will respond to your inquiry in accordance with applicable legal requirements.

This Privacy Policy is effective as of 1 June 2024.